Things you should be aware of before troubleshooting our products:

Things you should be aware of before troubleshooting our products:

  • Make sure the SIM card works fine when used with a smartphone or another 4G Router,
  • When testing the SIM card on the smartphone, please enable the hotspot on the phone, then connect another wireless client to the phone hotspot to see if the internet works
  • Please confirm your SIM plan with your carrier to see if it is limited to use for phone/tablet only, or is only allowed to work on specific 4G modems/routers supplied by the carrier, if so, it will not work on any third-party devices
  • Please check the network type and bands supported by your SIM card, then compare it with the Deco router to see if they are compatible, if not, there will be no service at all.

For example, Deco X20-4G(EU) V1 supports the following network type and bands:

4G: FDD-LTE: B1/B3/B5/B7/B8/B20/B28(2100/1800/850/2600/900/800/700 MHz)

TDD-LTE: B38/B40/B41(2600/2300/2500 MHz)

3G: DC-HSPA+/HSPA/UMTS B1/B5/B8 (2100/850/900 MHz)

https://www.tp-link.com/

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