Get stuck on “Test Internet Connection”, Error Code: Unable to connect to the Internet.

Get stuck on “Test Internet Connection”, Error Code: Unable to connect to the Internet.

1. Tap Skip This Step on the bottom of the error page, click on More->Advanced->IPv4 on the Deco app, check the IPv4 address and change the DNS server to 8.8.8.8 for a try. Here is the instruction.

2. Connect a computer to the modem directly, and check if the computer has internet access or not. If there is no internet access on the computer, it’s suggested to contact ISP.

If the computer has internet access, use the same Ethernet cable and the same port on the modem to connect to the main Deco, then check whether the Deco will work or not. You can also reboot the modem for a try.

3. If you have an old router and it's working when connecting to the modem, connect your network devices as modem-old router-main Deco, reset the main deco, and set it up.

If the main Deco is working, connect it to the modem directly and check the internet with Deco.

If the above suggestions do not solve your problem, it’s suggested to contact TP-Link support.

https://www.tp-link.com/

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