Get stuck on “Looking for deco”, Error code: We couldn’t find your deco.

Get stuck on “Looking for deco”, Error code: We couldn’t find your deco.

For Deco M5, P7, and M9 Plus

1. Make sure Deco is powered on and has a flashing blue light.

2. Move your phone closer to the Deco.

3. Disable Bluetooth and then enable it again on the mobile phone. If there is a Bluetooth device connected to the phone, please disconnect it temporarily.

4. Force the app to close (do not let the deco app run in the background), and then launch the app to configure the main Deco again.

5. Use another Deco unit as the main Deco; use a different phone to configure Deco if you have one.

Note: For iOS 13 or higher version devices, please go to Settings on the iOS device, find the Deco app, and enable Bluetooth permission for the Deco app.

For the other models

1. Move the phone closer to the main Deco. Make sure the phone has connected to the Deco Wi-Fi and has a valid IP address.

2. Force to close the Deco app (do not let the deco app run in the background), and then launch the app to configure the main Deco again.

3. Use another Deco unit as the main Deco, and use a different phone to configure Deco if you have one.

https://www.tp-link.com/

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