Get stuck on “Applying Settings”, Error Code: Failed to add this device.

Get stuck on “Applying Settings”, Error Code: Failed to add this device.

1. Reset the Satellite Deco (find the RESET button at the bottom of the Deco, press it for one second, and then release), disconnect the main Deco from the modem, power off and on both main Deco and modem, and wait a few minutes till modem completes reboot.

Connect the main deco back to the modem and connect the satellite deco to the main deco via an ethernet cable, then try to configure the satellite deco again.

2. Unplug the main Deco to the modem and connect the Satellite Deco instead, then refer to the link to create a new Deco network for the Satellite Deco. If it succeeds, reset the previous main Deco and add it to the new Deco network.

For Deco M3W, please refer to the following steps to troubleshoot.

1. Reset Deco M3W (Find the RESET button on the side of the Deco M3W, press it for one second, and then release).

2. Disconnect the main Deco from the modem, turn off both main Deco and modem and then turn them back on, then wait a few minutes till the modem completes reboot.

3. Reconfigure the Deco M3W.

For Deco X and XE series models

The Satellite Deco will join the Deco network automatically within two minutes after you power them on if the Main Deco and the Satellite Deco are from the same package.

If the Satellite Deco does not join the Deco network automatically, please reset the Satellite Deco and wait for the Satellite Deco to join the Deco network.

The Satellite Deco has a solid green light if it joins successfully.

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